Sustainability Report
2024 ASR-I A’LA SUSTAINABILITY REPORT
As ASR-I A’LA, we are aware of our responsibilities regarding sustainable tourism and development and we carry out our work in this direction. We are trying to leave a better world for future generations. We aim to improve and develop our efficiency, quality and environmental performance by providing higher quality and reliable services for our guests and human health. All our activities form the basis of our strategy for both our employees and the local people to live in a healthier and cleaner environment.
2.ABOUT THE REPORT
Sustainability means “leaving a better life for future generations by giving importance to economic, environmental and social activities”. Within the scope of sustainability, our hotel’s responsibilities are:
Creating and evaluating recycling and reuse opportunities,
Continuously improving energy efficiency and minimizing the negative impact caused by carbon emissions,
Providing water management,
Protecting cultural and social heritage,
Providing economic and social benefits to local people,
Reducing all kinds of environmental impacts caused are shaped in basic points.
2023 sustainability report;
Our hotel’s environmental, social and economic performance assessment,
Goals determined to increase this performance,
Strategy and process to be followed to achieve these goals,
Possible risks that may be encountered and solution suggestions,
Contributing to the ecological balance,
Minimizing the negativities and dangers that will affect the environment and taking the necessary precautions,
It includes efforts to keep performance results at the highest level.
MISSION
With our high level of guest satisfaction, never compromising our quality service principles, protecting natural historical and cultural values, environmentally sensitive and friendly hospitable service; we are proud to be a facility that is constantly recommended and preferred by our customers.
VISION
To create a brand with its unique service approach in the service sector, a team spirit trained with environmental awareness, together with all its employees, and to be an exemplary facility that is always preferred by guests with its environmental sensitivity understanding, without compromising on superior service quality, in line with the principle of "not consuming nature but using it by protecting it".
3.SUSTAINABILITY POLICY
As ASR-I A’LA, we are committed to implementing sustainability principles in all our activities.
Environmental Responsibility:
We encourage the efficient use of energy and water resources and aim to reduce the amount of waste.
We minimize environmental impacts to protect the local ecosystem and support biodiversity.
We raise awareness among our staff and guests about recycling and waste management.
Social and Cultural Sensitivity:
We support economic and social development by collaborating with local communities.
We protect and promote local cultural values and heritage.
We ensure that all our staff adhere to the principles of fair business practices, equality and diversity.
Economic Sustainability:
We encourage working with sustainable suppliers and aim to contribute to the local economy.
We continuously review our processes to achieve efficiency and cost savings.
Quality Management:
We strictly adhere to quality standards to maximize guest satisfaction.
We are committed to continuous training and development of our Staff based on the principles of continuous improvement.
Human Rights and Employee Rights:
İWe fully comply with business ethics standards and human rights.
We support fair working conditions and reject all forms of discrimination.
Health and Safety:
We take the necessary measures to maintain the health and safety of our guests and employees at the highest level.
We provide a safe environment by constantly reviewing hygiene and cleanliness standards.
Risk and Crisis Management:
We assess risks, take precautions and continuously improve our management processes.
We prepare and update crisis plans to ensure rapid and effective action in crisis situations.
We organize training and awareness programs to prepare our staff for emergencies and strengthen their response capabilities.
This sustainability policy reflects our efforts as ASR-I A’LA to achieve our sustainability goals and fulfill our commitments for a better future. We constantly review, update and share our policy with all our stakeholders.
4.WOMEN’S RIGHTS AND GENDER EQUALITY POLICY (P.02)
We attach importance to gender equality in our business.
• We ensure the health, safety and well-being of all our employees regardless of gender.
• We act with the policy of “equal pay for equal work” without gender discrimination.
• We distribute tasks by observing the principle of equality.
• Equal use of career opportunities
• We provide the necessary environment for equal benefit from career opportunities.
• We create educational policies, support women's participation and awareness.
• We create a working environment and practices that protect work-family life balance.
• We support women to be in company management and offer equal opportunities.
• We never allow women to be exposed to abuse, harassment, discrimination, suppression, coercion, slander, etc. We are always aware of the value they add to the world and our institution and support their existence.
ENVIRONMENTAL PROTECTION AND WASTE MANAGEMENT POLICY (P.03)
• We comply with legal regulations and try to reduce our environmental impact.
• We take care to effectively separate our waste according to its source, groups and hazard classes.
• We know that using hazardous substances and chemicals only when needed and as much as necessary will reduce both the negative effects on the environment and the amount of waste,
• We contribute to protecting nature by choosing “recycling” and “environmentally friendly” labels for the materials we receive in our business. We try to create reuse opportunities,
• We use disposable materials such as paper, napkins, toilet paper, and packaging as much as necessary and take care to leave less waste in nature,
• We store waste in separate areas according to their characteristics, deliver them to licensed/authorized companies without exceeding the legal storage period limits, and keep their records,
• We try to use water, energy and all natural resources economically. We share this sensitivity with our employees,
guests and suppliers.
• We measure our performance in environmental management, monitor this data with targets and try to improve our performance.
• We aim to educate our employees about the environment and increase their sensitivity.
5.CHILDREN’S RIGHTS POLICY (P.06)
Children are the future’s trusts to us. It is our primary responsibility to recognize them as individuals, respect their rights, and monitor and protect them against all kinds of psychological, physical, commercial, etc. exploitation. To ensure this;
• We do not allow child labor in our own institutions and expect the same sensitivity from all our business partners.
• We provide environments/opportunities that contribute to the development of children within the business, where they can express their thoughts, wishes, and feelings freely and feel free and comfortable.
• We provide training to our employees on preventing and recognizing child abuse.
• We ensure that children are under adult supervision in the activities they participate in.
• We organize training to raise awareness on the protection of children’s rights and support relevant projects.
• When we witness suspicious actions regarding children, we first inform the hotel management and, when deemed necessary, request assistance from official institutions.
ENERGY EFFICIENCY POLICY (P.07)
• We use our energy efficiently to protect our world from potential dangers and set goals to reduce our energy consumption. For this;
• We follow national and international standards, laws and regulations in order to fulfill both our responsibilities towards nature and our legal obligations, we voluntarily carry out studies that will reduce energy use and/or continuously improve our energy consumption performance, and we follow the results of our studies.
• We set goals and include energy efficiency in our training programs in order to ensure the participation of our employees.
• We value collaborating with all our stakeholders to create common goals and results in energy management. We try to continue our interaction with our guests, employees, visitors and all our business partners in order to reach a total awareness and consciousness level on these issues.
• We try to research, find, purchase and use energy efficient suitable products, equipment, fittings and technology alternatives.
• We aim to document our Energy Management System, spread it to all our departments, update it when necessary, review it and continuously improve it.
• We evaluate energy risks or emergencies that may arise such as energy shortages, and plan the precautions to be taken.
6.SUSTAINABLE PURCHASING POLICY (P.08)
In line with the sustainable supply approach, our suppliers/solution partners must have:
• Quality Assurance Management Systems, Environmental and Occupational Health and Safety Management Systems, internationally accepted environmental and sustainability ethics/certificates,
• No harmful effects on the environment in production and supply, comply with environmental legislation,
• Use/consume resources appropriately without harming natural life and the ecosystem, comply with hunting bans,
• Work to minimize and manage waste correctly, offer less packaging or bulk packaging alternatives in product packaging,
• Be environmentally friendly, economical, local, value ethical values, recyclable or use recycled materials, organic, bio, vegan, not tested on animals, do not contain harmful chemical components, etc. alternatives,
• Being a local and domestic production/service provider,
• Being a product/service that reflects/promotes the cuisine, traditions and culture of our country/region, We attach importance to this and convey this perspective to our stakeholder suppliers. We try to create efficient purchasing opportunities together with our suppliers and aim to reduce the environmental impacts arising from the supply processes.
7.PREVENTION OF HARASSMENT AND DISCRIMINATION POLICY (P.09)
In ASR-I A’LA, people with different races, languages, genders, forms of worship, skin color, sexual orientation, nationality, beliefs, disabilities, ages and opinions work together in harmony. Any discrimination and/or harassment by any employee, manager, consultant, guest, student, invitee, supplier of goods and services and non-employees of the institution cannot be tolerated. The hotel respects the individual rights and cultural differences of its employees. Any behavior that constitutes direct or indirect discrimination or harassment against individuals is strictly prohibited. The behaviors in question;
• Any verbal, physical or sexual approach not approved by the other party, any physical contact, proposal or touching that cannot be excused,
• Comments about a person’s personal appearance, body or lifestyle regarding race, gender, nationality, sexual orientation, religion, disability or any other characteristic,
• Statements or threats that imply, associate or logically lead to a connection between the employee’s employment status, promotion potential, salary status or grades and consent to sexual harassment,
• Displaying graphics, cartoons, pictures or photographs in the workplace that contain obscenity or discrimination regarding race, gender, nationality, sexual orientation, religion, disability or any other personal characteristic,
• Racist stories, jokes, suggestive words or comments regarding race, gender, nationality, sexual orientation, religion, disability or any other personal characteristic,
• Any communication between any employee from the ASR-I A’LA cadre and any employee or manager and having an emotional and/or physical relationship that goes beyond the employee relationship and results in the manager or employee in question being favored over others, attempting such a relationship, expressing his/her intention in this regard or behaving in a way that could be interpreted as such,
• Verbal attacks,
• Mobbing: Unfounded accusations, humiliations, general harassment or emotional abuse committed collectively by a group rather than an individual towards a certain person. Retaliation: No employee, job applicant or any other person shall be subjected to any restriction, interference, coercion or retaliation, provided that it is done in good faith, for receiving counseling regarding a sexual harassment issue, for filing a sexual harassment complaint or for serving as a witness or panel member in an investigation regarding sexual harassment. Retaliatory actions are considered a violation of the Hotel harassment policy and will be dealt with accordingly. Malicious and unfounded accusations The person whose accusations are revealed to be malicious and false will be subject to investigation/investigation within the framework of the Disciplinary Regulation.
8.GUEST SATISFACTION
Every service provided in our facility is based on the principle of “Guest Satisfaction”. Our personnel’s goals are to be friendly to our guests, listen to their requests and complaints and be solution-oriented within their authority.
As ASR-I A’LA Hotel, we aim to ensure that our guests have a pleasant, peaceful and safe holiday; We will initiate the solution process by recording all kinds of special requests and complaints, starting from the reservation stage and continuing after the end of the holiday, free of charge, within the framework of our obligations to legal institutions and supplier companies, with an impartial and honest approach, without any discrimination. We will always open and ready for communication every communication channel through which our guests can convey their complaints and requests. We will provide trainings to increase awareness and consciousness, aiming for every employee, starting from the top management, to have the same sensitivity in our guest-focused complaint and request management system. We will cover the material or moral damages of our guests who complain by receiving services other than the promised service. We will examine and finalize the requests and complaints within the framework of the conditions and within the time required by the guest satisfaction and inform our guests. We will aim to improve and continuously develop these experiences that our guests have shared with us and we will provide all kinds of resources to achieve this goal. We will not deviate from the principle of confidentiality during the request and complaint process.
9.Energy Management
We foresee that our Energy Policy, one of our most fundamental elements, will be designed in line with the goals of combating climate change and sustainable economy. In this context;
The rates of achieving the goals through studies aimed at reducing natural resource consumption are numerically monitored and the decreases in electricity, water, diesel and LNG consumption are determined. Systems that disable heating/cooling devices in all rooms when the balcony door is opened are used. Energy-saving bulbs and LED lights are used in our hotel. The bulbs in the general areas that remain empty for certain periods of time have been made motion-sensitive and the lights are turned off when not in use. Sensors are used for lighting in the toilets, corridors, personnel areas and ground floors in common areas. Our employees have been informed about keeping the curtains closed when guests are not in the room. Frequency inverters and timers that provide significant energy savings are used in our building ventilation system. The newly purchased devices (air conditioners and TVs) for the facility have been obtained from environmentally friendly devices that consume little energy. Thus, the energy consumption of the devices has been reduced. The condensers of refrigerators, cold storages, deep freezers and ice machines are cleaned regularly and energy losses due to blockages are brought under control. Periodic maintenance and cleaning of gas-powered stoves are carried out to prevent excessive gas consumption due to blockages and deterioration of gas settings. Cabinet and oven door seals are periodically checked to prevent heat loss and old ones are replaced with new ones. Hotel exterior lighting is controlled with a timer.
Carbon Emission per person per night in our facility: 20.65 kg CO2e
Electricity consumption per person per night in our facility: 22.9 kWh
Natural gas consumption per person per night in our facility: 35.7 M3
Water consumption per person per night in our facility: 0.82 m3.
Water Management
Our pool staff are trained on the backwash procedure, the backwash procedure is hung in the pool engine room. Our water tank is maintained every winter, water leaks are prevented. All toilet tanks are separated with dual water tanks. Photocell faucets are used in the sinks of guest common area toilets to prevent water losses caused by unnecessary flushing or leaving them open. Sinks without sensors are included in the replacement plan in the 2023-2024 winter plan. Our staff is regularly trained on water saving and reporting possible water leaks. With the garden irrigation plan, irrigation is carried out after the daylight has lost its effect, contributing to the prevention of water losses. Water consumption is constantly monitored and recorded. The data obtained in these monitorings are recorded daily, monthly and annually and reported to the senior management.
11.Chemical Management
Cleaning and disinfection chemicals used in the facility are stored in different areas according to departments, and the departments are responsible for the storage. In order to prevent unnecessary chemical use, dosing pumps are used in many places.
Waste Management
Our hotel was entitled to receive a zero waste certificate from the Ministry of Environment and Urbanization on 12.09.2023. With the support of both our employees and guests, we separate the waste generated as paper, plastic, metal, glass and recycle it back to nature. In order to minimize the damage we will give to the environment, we try to reduce the factors that will cause hazardous waste formation and reduce our solid waste production by using large packaging.
Hazardous wastes are collected in the hazardous waste storage and delivered to a licensed hazardous waste transportation company. In order to reduce our paper consumption, we conduct our internal and external correspondence and information transfer via e-mail. In addition, to reduce paper consumption; We use an application service belonging to our hotel for the monitoring of our guests' demands and malfunctions in the rooms, guest surveys, notification of activities in the hotel, publication of SPA brochures and a la carte menus. We use yellow garbage bags to recycle plastic, cardboard, etc. wastes from the rooms. We work to increase the amount of recycling of vegetable waste oils every year.
12.ENVIRONMENTAL PERFORMANCE TARGET
We will continue the necessary work to benefit more from renewable energy sources. We will continue to purchase devices with reduced environmental impact and high energy efficiency. We aim to change the taps in the common area sinks without photocells. We will continue to raise awareness among our staff to reduce our consumption every year. We aim to reduce our water consumption by an average of 0.30m³/night.
ENVIRONMENTAL ISSUES
The environmental policy for our hotel has been updated and our work has continued within the framework of this policy, aiming to minimize our impact on the environment. Information notices have been hung in the personnel areas on water and energy saving and our personnel have been trained. Our personnel are trained on environmental issues, waste separation is carried out, and awareness is raised on energy, water and saving. In the machinery and equipment purchased in our hotel, care is taken to purchase A-class products within the framework of the purchasing policy. In order to reduce the amount of waste, care is taken to purchase food and beverage products from local suppliers and in large packages as much as possible. In order not to cause environmental pollution and to reduce plastic use, the use of straws has been eliminated in our hotel.
13. SOCIAL ASSISTANCE, LOCAL COMMUNITY AND PERSONNEL ISSUES
Laundry Use
All our employees' work uniforms are washed in the hotel laundry free of charge.
Staff Cafeteria
Meals served in the staff cafeteria are free of charge for employees. At least four types of meals are served within the 15-day menus.
Career Management
We create internship opportunities for tourism students to gain work experience.
New Year Celebration
As the ASR-I A’LA family, we celebrate the New Year by sharing the best wishes.
Birthday Celebration
At the beginning of each month, a birthday celebration is held for the birthdays of our employees born in that month. A wish, suggestion and complaint box is placed in the personnel areas. The key to this box is in the upper management, and it has been facilitated for the personnel to convey their wishes, complaints and suggestions to the upper management in this way.
June 5 World Environment Day, April 22 Earth Day, March 22 World Water Day Our WhatsApp group shares videos explaining the importance of water to our employees so that they can watch and become aware. Donations made by our hotel;
Animal Protection Association
TEMA FOUNDATION
EARTH ASSOCIATION
